Privacy policy

Who I am

2717 Performance is an online coaching business run by Joshua Noovao (Coach Cooki), a sole trader based in Rockhampton, Queensland. When this policy says "I", "me" or "2717", it means me.

What I collect

When you apply for coaching:

• your name, email, mobile number and Instagram handle
• your goals, training experience, start date and coaching budget
• anything you tell me about what has held you back

If you become a client, I also collect:

• health information you share, such as injuries, medical conditions and medications that affect your training or nutrition
• body weight, measurements, progress photos and training data
• what you eat, if you track it or share it with me
• your weekly check-ins and the messages we send each other
• billing details needed to take payment

Why I collect it

• to work out whether my coaching is right for you and prepare for your strategy call
• to build, review and adjust your training and nutrition
• to keep you safe by training around injuries and health conditions
• to stay in touch about your coaching, and to bill you

I only ask for what I need to coach you. I never sell your information, and I never use it for anything unrelated to your coaching.

Photos and testimonials

Your progress photos and results are private. I will only share your photos, results, name or words on my website or social media if you have given me written consent first. You can withdraw that consent at any time and I will remove what I can.

The tools I use

I use a few trusted services to run my coaching. Your information may be stored on their systems:

• forms.app for the coaching application
• Google for email, calendar bookings and video calls
• Kahunas for programs, meal plans, check-ins and messaging
• MyFitnessPal if you track your food there
• Netlify, which hosts this website

Some of these services store data outside Australia, including in the United States and Europe. Each has its own privacy policy, and I choose providers that take security seriously.

Keeping it safe

I keep your information in password-protected accounts that only I can access, and I don't keep paper records. If you stop coaching with me, I keep your records only as long as I need them for my business and tax obligations, then delete them.

Your rights

You can ask to see the information I hold about you, ask me to correct it, or ask me to delete it. Just get in touch and I'll sort it out.

Questions or complaints

Send me a message on Instagram. If you're not happy with how I handle a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.